The economic principle of replacing existing business processes and models with innovative and more efficient ones is nothing new. In banking, it’s more recently become a burning issue, as banks’ customers and the competition have accelerated the need to think that way: a model that moves banks from an invisible…


Over the last year, nearly everyone — 92 percent of consumers — went online to make a purchase, and more of them made online purchases (75 percent) than made them at a physical store (64 percent). …


Senator Elizabeth Warren’s exchange with J.P. Morgan CEO Jamie Dimon on overdraft fees has been viewed 750,000 times in the first 24 hours since the May 26 Senate Banking Committee hearing that spawned it, according to a Newsweek report.

That made-for-TV moment came when Warren challenged Dimon to commit —…


Would you be surprised if I told you that as many U.S. consumers now order groceries online as order restaurant food online?

Don’t be.

According to PYMNTS’ latest national consumer study fielded earlier in May, which surveyed a representative sample of roughly 2,300 adults, 17 percent of all consumers reported…


Coinbase’s April 14 IPO was the stock market event that launched a thousand superlatives. …


Netflix first introduced its streaming service in the U.S. in January of 2007. It landed with a bit of a thud with analysts and pundits.

Media accounts then poo-poohed its impact, claiming that users would have to <gasp> download a piece of software onto a PC to access content, and…


The U.S. has 40,460 grocery stores. If you want to see how physical retail might look 20 years from now, you might want to watch the grocery store space over the next three to five years.

If, as I wrote in January, retail’s success in 2021 and beyond will be…


The U.S. has mobilized the largest COVID-19 vaccination rollout of any country in the world. The Biden administration has set May 1 as the date that all states will be required to lift vaccine requirements to include any adult who wants to get the jab. President Biden says he’s hopeful…


March 19 will mark the one-year anniversary of the U.S. lockdown in the face of the global pandemic. Since then, the payments and commerce headlines have been mostly about one thing: the consumer’s massive shift to digital.

Mostly because it’s indisputable.

And it’s likely to be the biggest headline of…


Thirty-three years ago, in 1988, in Washington, Missouri, the first Walmart Supercenter opened its doors. …

Karen Webster

CEO of Market Platform Dynamics & http://PYMNTS.com

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